Frequently Asked Questions and Terms and Conditions
- How much do the workshops cost and how do I book?
Click here for detailed information regarding each workshop including the course fee, and for the online booking form.
- How do I pay for a workshop?
After you complete the online booking form, the final stage will take you to Paypal’s payment processing service where you can pay online by credit card or with an existing Paypal account. You do not need to have a Paypal account to pay by credit card. Simply click on the link “Don’t have a Paypal account?” which is at the bottom right hand side. Your booking will be confirmed by email once payment is received.
- Do I need to bring anything to the workshop?
All tools, materials and an apron are provided for use in the class and you do not need to bring anything. A transportation box will be provided for your cake/cupcake. You will receive detailed course notes (together with templates where applicable). Tea, coffee and water are provided in all workshops. Lunch is provided for full day workshops only (ie, those running from 10am – 3pm or longer). If you have any specific dietary requirements or allergies, you may wish to bring your own lunch. You are welcome to bring a camera to take some happy snaps.
- What is your Cancellation Policy?
Payments and deposits are non-refundable in the event that you cancel a booking. If you wish to cancel a booking, a refund may be offered, at our sole discretion, provided your place can be filled from our waitlist.A request for transfer to another workshop or date is treated as a cancellation and a transfer can only be made if your original booking can be filled from the waitlist.
If you cannot attend a workshop, you are free to send someone in your place. If this is the case, please inform us of the attendee’s name, email and mobile number so that they can be contacted if required.
Workshops may be cancelled due to unforseen circumstances or if a workshop does not reach the minimum numbers required. In these cases, a full refund will be given or, if you prefer, a transfer or credit towards another workshop.
- Where are the workshops held?
Bexley Community Centre 405 Bexley Road, Bexley NSW.
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By car: There is a parking lot with a limited number of spaces outside the premises. It has been reported that GPS does not give correct instructions to this address so it is advised not to rely on GPS. By public transport: the nearest train station is Rockdale. The Community Centre is approximately 15 minutes walk from the station or 5 minutes by bus from Rockdale Station. The following bus routes stop near the centre: 400 (Burwood/Bondi Junction), 492 (Drummoyne/Rockdale) and 452 (Rockdale/Beverly Hills via Hurstville).
- I want to book into a few workshops. Do you offer discounts for multiple bookings?
Sorry, we do not offer discounts for multiple bookings.
- Do you offer discounts for group bookings?
Sorry, we do not offer discounts for group bookings.
- I am a complete beginner. Which workshops are suitable for me?
Any of the workshops listed as beginner level will be fine, for example Tiffany Cupcakes, Lavish & Luxe Cupcakes, Mini Designer Handbag, Sugar Flowers for Beginners.
- Is there an age limit for workshops?
Our workshops are suitable for ages 16 and above.
- What if the workshop I am interested in is full?
You can join the waiting list to be notified if any places become available or if the workshop is held again in the future. Joining the waitlist will give us an indication of the demand in certain projects and we may repeat these workshops.
- What do your workshop levels “Beginner/Intermediate/Advanced” mean?
Beginner level means the workshop is suitable for complete beginners or those with limited experience but no formal tuition.
Intermediate level includes those who have previously attended any of our workshops or any other cake decorating course, or otherwise have some familiarity with the basics of working with sugarpaste and modelling paste.
Advanced level includes those who have attended multiple workshops either with us or other cake decorating schools, those with commercial cake decorating experience and those who are proficient and comfortable working with most decorating mediums.
- Do the photos in your workshop program show the exact cake which will be made in the workshop?
The photos are used for illustrative purposes only and may not necessarily reflect the actual project taught in the workshop.
- Do you teach at any other locations, country NSW or interstate?
Not at the present time.
- How long will the cake last after the workshop?
It is recommended that cakes be eaten within 2-3 days after the workshop. Fondant-covered cakes cannot be refrigerated otherwise the condensation will cause the icing to become soft, wet and sticky. Sugar decorations such as figurines and flowers can be removed from the cake, stored in a dry, ventilated box out of direct light (NOT in the fridge), and will keep indefinitely.
- How many students are there in each workshop?
There is a limit of 10-12 students in each workshop.
- Do you sell gift vouchers?
You can buy a place for another person in a specific workshop and we can email a gift voucher to you which can be printed and presented. If you are booking a place for someone else, please enter your own name, email and phone in the booking form, and in the ‘Other Comments’ field, provide the name of the attendee and indicate if you would like a gift voucher (pdf or hard copy) to be provided. If you are booking a place for someone as a surprise, do not enter their email address as emails are sent to confirm the booking. We do not offer generalised gift vouchers.
- Can I bring my child with me, or bring someone who just wants to watch?
Sorry, attendance at the workshop is strictly limited to paying participants only.
- Anything else I should know?
Long fingernails may make it more difficult to work with the sugarpaste and can make it a frustrating experience.
Workshops begin promptly at the scheduled time. It is suggested that you aim to arrive around 10 minutes prior to the advertised start time to settle in and get comfy.